We at You & Yours Interiors hope you’re as pumped as we are to breathe new life into your space, and we promise to give your project the time and attention it deserves! We pride ourselves in delivering affordable, beautiful, magazine-worthy interiors—with quick completion—via each of the services provided via our website. The following refund policy applies to You & Yours Interiors design packages operated by Allegra Muzzillo, principal of You & Yours Interiors.
Consultations & Meetings
Need to cancel a consultation or meeting? We get it, things happen. We just ask that you give us at least 24 hours notice by either calling/texting (917) 482-4071 or emailing firstname.lastname@example.org. We’ll make every effort to reschedule the consultation/meeting to a mutually convenient date and time. However, if you fail to provide us with at least 24 hours’ notice, or fail to provide us with any notice at all, we may not be able to reschedule the consultation/meeting—and we will not refund the cost of the scheduled consultation.
There are no refunds or returns for digitally downloaded packages and/or documents: Once access to a digitally downloadable product has been granted, You & Yours Interiors will not process refunds and/or cancellations.
Since the clock on our Designer-On-Call package starts ticking immediately after making your purchase, this package is non-refundable.
Remote & Full Service Room Design Projects
Design projects move forward with a certain momentum that is beneficial to the client, and to the project itself. You have a 24-hour grace period within which to cancel an e-design project before it enters its initial design phase. After 24 hours or more have elapsed since your initial payment, refunds and/or cancellations are not accepted.
We work with an outside vendor who we know and trust—and he does impeccable work. We require you to pay 50% of the project fee (see your official invoice) upfront. The remaining 50% of the project fee is due within 24 hours of your furniture’s pickup and/or delivery. If for some reason you’re unhappy with the final result, we promise to advocate the right fix so you walk away feeling good about the result.
But: If you simply hate the fabric you’ve chosen without previously asking/paying for us to choose for you (we offer optional fabric selection/sample procurement for a fee), we will not be responsible for any costs associated with fabric replacement.